Help & Information
Within the UK
Shipments weighing less than 2KG will be despatched using Royal Mail Special Delivery. This service provides parcel tracking (via the Royal Mail website) and next weekday delivery (betwen 9am and 1pm). Shipments weighing more than 2KG will be despatched using FedEx. Shipments sent using FedEx are delivered next weekday and can be tracked using the FedEx website.
Items delivered within the UK are covered by our insurance company. Heavy and bulky lots will be sent by courier, in discussion with the client.
Outside of the UK
If the item/s being sent are worth under £1000 in total they are sent using Royal Mail’s Signed For International service. This ensures the item must be signed for when it is delivered.
If the item/s being sent are valued at over £1000 in total they will be sent using FedEx. This service allows next day delivery to customers in many parts of the US and parcels are fully trackable using the FedEx website.